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COVID-19 Update

JUNE 15, 2020

Welcome to a new The Hideaway experience and our
Peace of Mind Promise

Our Peace of Mind Promise is our pledge to deliver the highest standards of cleanliness. From the check in process to the in-room experience, exceptional care is given to create a safe and pristine environment. Our mission is your wellness, and we strive to exceed expectations by providing comfortable accommodations with polished, friendly service. To ensure the well-being of our guests and team members, some of our facilities, services, or amenity offerings may be limited and differ from what is listed online.

Please allow us to answer any questions or concerns you may have at (831) 625-5222.

We look forward to welcoming you back!

Our intimate boutique hotel is perfect for your next getaway, including:

  • Staircases as an alternative to elevators
  • Windows that open
  • Self-parking
  • Pet friendly rooms/suites
  • Uncrowded public spaces

What else can you expect on your next stay?

Our Peace of Mind Promise health & safety measures start at check-in:

Arrival

  • Masks must be worn by all guests with complimentary masks available. Staff members wear masks at all times and participate in daily health checks.
  • Front Desk experience has been updates to include plexiglass dividers and physical distancing markers on the floor and front desk.
  • Enhanced cleanliness procedures are in place including frequent cleaning of door handles, the front desk countertop, room keys, and public restrooms.
  • Hand sanitizer is available at various locations throughout the hotel, including the front desk, lobby, and public restrooms.
  • Our building offers stairs as a contact-free alternative to elevators.
  • Self-park is available and complimentary.

Guest Experience

  • Housekeeping procedures pre-stay include vigilant disinfecting of rooms with particular care towards high touch items and hard surfaces. Housekeeping unfortunately is not provided during stays.
  • Guest requests, including linens and towels, will be delivered to the door to minimize contact.

Peace of Mind Promise Flexible Itinerary Policy

Direct Reservations: For reservations booked directly with the hotel (through our website or by calling us) we will allow full changes or cancellation without a charge up to seven days prior to arrival for 2020 stay dates. This includes reservations with pre-paid rates that are typically more restrictive. Specific exclusions may apply such as special event restrictions. Please refer to individual rate rules for details which can be found on the booking confirmation.

  • Group Bookings – Individual Reservations: For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • Group Bookings – Group Organizer: For group organizer questions on terms and conditions of group contracts, please contact the hotel.

Expedia/Booking.com or other Third Parties: Guests who booked via online travel agencies or other third-party travel professionals are advised to contact their booking provider for information on their policies.

We sincerely thank you for choosing to stay at The Hideaway and we look forward to welcoming you!